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Store Policies

What are your accepted methods of Payment? We accept Paypal, Visa, Mastercard, and Discover. We also accept personal checks (with a 10-day hold for the check to clear).


How long does it take to ship an item?  

  • As a general rule of thumb - 7 to 10 days from the time of purchase unless a RUSH request is submitted.
  • It is also best to provide your physical street address as your shipping address.
  • We will help you track each order via E-Mail.

 


Can I use an P.O. Box as a shipping address?  Generally it is not recommended.  Why?

  • There is no tracking available
  • Longer delivery time
  • Longer claim time
  • Shipping cost more
  • Most products cannot be shipped to a P.O. Box or APO and FPO addresses

Do you ship internationally? 

  • No we cannot.  Only in the United States.

What shipping methods do you use? 

  • UPS, FEDEX, USPS, DHL and Freight

At what point can I cancel my order? 

  • Preferably within 24 hours of the order (or) before the order is shipped
  • If the order has already been shipped
    1. Either refuse the order (or)
    2. Return the order in the same shipping container.
    3. Contact us and we'll provide you with an Return Merchandise Authorization (RMA) number and place it on the container
    4. Once the product is returned, your account will be credited immediately

What if I receive a damaged product?

  • Please contact us at pamperyourhome.com with (15) days of receipt of merchandise for instructions
  • If you have filed a claim, please forward a copy to us
  • Save all your original boxes and packing material
  • Carrier may require an on-site inspection before product is returned

What if there is a defect found on the product by the manufacturer? 

  •  Please contact us at pamperyourhome.com within (15) days of purchase and obtain a Return Merchandise Authorization (RMA) number and receive instructions
  • The RMA number is necessary for a successful return and prompt refund

 


What is the Return Policy for non-defective, non-broken items.

  • Please notify us within (15) days of receipt of merchandise to receive a Return Merchandise Authorization Number (RMA#).  Please put this number on all your packages 
  • All merchandise must be returned in the original packaging.   
  • Refunds will be issued within 1-2 days after the merchandise is received (minus shipping charges).
  • If you received a different product than initially purchased, the item must be returned with (a) All original contents (products, manuals, instructions) (b) Original packaging (c) Original invoice or receipt.
  • We will also make sure you have the correct return address
  • If you have any questions - please contact us for assistance

Lastly:

  • Please, we'll be happy to answer any question you may have by clicking Contact Us or email us @ pamperyourhome.com.  Thank you!
  • In addition - please feel free to provide any suggestions you may have in order for us to serve you more effectively.  Again Thank You!



Pamper Your Home.com
583 Woodcreek Blvd
Traverse City, Michigan  49686

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