Store Policies
What are your accepted methods of Payment? We accept Paypal, Visa, Mastercard, and Discover. We also accept personal checks (with a 10-day hold for the check to clear).
How long does it take to ship an item? - As a general rule of thumb - 7 to 10 days from the time of purchase unless a RUSH request is submitted.
- It is also best to provide your physical street address as your shipping address.
- We will help you track each order via E-Mail.
Can I use an P.O. Box as a shipping address? Generally it is not recommended. Why? - There is no tracking available
- Longer delivery time
- Longer claim time
- Shipping cost more
- Most products cannot be shipped to a P.O. Box or APO and FPO addresses
Do you ship internationally? - No we cannot. Only in the United States.
What shipping methods do you use? - UPS, FEDEX, USPS, DHL and Freight
At what point can I cancel my order? - Preferably within 24 hours of the order (or) before the order is shipped
- If the order has already been shipped
- Either refuse the order (or)
- Return the order in the same shipping container.
- Contact us and we'll provide you with an Return Merchandise Authorization (RMA) number and place it on the container
- Once the product is returned, your account will be credited immediately
What if I receive a damaged product? - Please contact us at pamperyourhome.com with (15) days of receipt of merchandise for instructions
- If you have filed a claim, please forward a copy to us
- Save all your original boxes and packing material
- Carrier may require an on-site inspection before product is returned
What if there is a defect found on the product by the manufacturer? - Please contact us at pamperyourhome.com within (15) days of purchase and obtain a Return Merchandise Authorization (RMA) number and receive instructions
- The RMA number is necessary for a successful return and prompt refund
What is the Return Policy for non-defective, non-broken items. - Please notify us within (15) days of receipt of merchandise to receive a Return Merchandise Authorization Number (RMA#). Please put this number on all your packages
- All merchandise must be returned in the original packaging.
- Refunds will be issued within 1-2 days after the merchandise is received (minus shipping charges).
- If you received a different product than initially purchased, the item must be returned with (a) All original contents (products, manuals, instructions) (b) Original packaging (c) Original invoice or receipt.
- We will also make sure you have the correct return address
- If you have any questions - please contact us for assistance
Lastly: - Please, we'll be happy to answer any question you may have by clicking Contact Us or email us @ pamperyourhome.com. Thank you!
- In addition - please feel free to provide any suggestions you may have in order for us to serve you more effectively. Again Thank You!
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