Help/FAQ's

What are your accepted methods of Payment? We accept Paypal, Visa, Mastercard, and Discover. We also accept personal checks (with a 10-day hold for the check to clear).

How long does it take to ship an item?  

• As a general rule of thumb - 7 to 10 days from the time of purchase unless a RUSH request is submitted.
• It is also best to provide your physical street address as your shipping address.
• We will help you track each order via E-Mail.

Can I use an P.O. Box as a shipping address?  Generally it is not recommended.  Why?

• There is no tracking available
• Longer delivery time
• Longer claim time
• Shipping cost more
• Most products cannot be shipped to a P.O. Box or APO and FPO addresses

Do you ship internationally? 

• No we cannot.  Only in the United States.

What shipping methods do you use? 

• UPS, FEDEX, USPS, DHL and Freight

At what point can I cancel my order? 

• Preferably within 24 hours of the order (or) before the order is shipped
• If the order has already been shipped
  1. Either refuse the order (or)
  2. Return the order in the same shipping container.
  3. Contact us and we'll provide you with an Return Merchandise Authorization (RMA) number and place it on the container
  4. Once the product is returned, your account will be credited immediately

What if I receive a damaged product?

• Please contact us at pamperyourhome.com with (15) days of receipt of merchandise for instructions
• If you have filed a claim, please forward a copy to us
• Save all your original boxes and packing material
• Carrier may require an on-site inspection before product is returned

What if there is a defect found on the product by the manufacturer? 

•  Please contact us at pamperyourhome.com within (15) days of purchase and obtain a Return Merchandise Authorization (RMA) number and receive instructions
• The RMA number is necessary for a successful return and prompt refund

What is the Return Policy for non-defective, non-broken items.

• Please notify us within (15) days of receipt of merchandise to receive a Return Merchandise Authorization Number (RMA#).  Please put this number on all your packages 
• All merchandise must be returned in the original packaging.   
• Refunds will be issued within 1-2 days after the merchandise is received (minus shipping charges).
• If you received a different product than initially purchased, the item must be returned with (a) All original contents (products, manuals, instructions) (b) Original packaging (c) Original invoice or receipt.
• We will also make sure you have the correct return address
• If you have any questions - please contact us for assistance

What are the products made of?

Alabastrite

Alabastrite is a product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere.  These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.  Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish.

Bone China

White clay with bone ash added.  Bone ash content must be at least 25% by U.S. guidelines.  Fired at 1800 degrees.  The translucent material is finished with a glaze or underglaze (matte).  Lighter, stronger, more expensive than porcelain.

Capiz Shell

Capiz is a large, thin translucent shell found in Philippine coastal waters.

Cubic Zircon

The most successful simulated diamond.  Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds.  Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.

Diamond

Extremely hard, highly refractive colorless or white crystalline of carbon.  Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).

Dolomite

A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

Frosted Acrylic

Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look.  the drama of frosted glass without the weight.

Gemstones

Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. Gemstones are priced and graded by Carat weight.

Gold

The ultimate precious metal.  Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity.

Gypsum

Gypsum is a white mineral which is usually used to make Plaster of Paris.

Hong Tze

To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin.  Hong Tze pieces are highly polished, further bringing out the intense, deep red color.

Jade porcelain

Jade porcelain is a type of porcelain made with a finer clay.  Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency.  Jade Porcelain is used for night lights because of its high degree of translucency when lit.

Patchwork Items

Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items.  After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.

Pearl

A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk.  Pearls may be formed naturally or "cultured" through an artificial implanting process.

Porcelain

Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees.  Finished with a glazed, under glazed, or "bisque" finish.  Glazing produces a high gloss; under glaze produces a matte finish.  Bisque is matte finish without glaze.  After finishing, the item is "cooked" for six hours at 800 degrees.

Sterling Silver

To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.

Stoneware

White clay with fine ground stone.  Working with stoneware demands great expertise, and is in fact becoming a lost art.  Stoneware is safe to use in microwave and conventional ovens.

Lastly:

• Please, we'll be happy to answer any question you may have by clicking Contact Us or email us @ pamperyourhome.com.  Thank you!
• In addition - please feel free to provide any suggestions you may have in order for us to serve you more effectively.  Again Thank You!